FREQUENTLY ASKED QUESTIONS
What are the fees for counselling sessions?
Fees for counselling / therapy sessions are specific to each practitioner. Fees for 50 minute individual counselling sessions range from $155 to $250 on weekdays, and from $185 to $280 on Saturdays. Our fee schedule applies to appointments attended at our Canning Vale and Mount Pleasant locations, or via telehealth.
What happens if I need to reschedule or cancel my appointment?
We require 48 hours notice if you are unable to attend a scheduled appointment, which allows us enough time to offer your appointment to other clients.
Therapy sessions cancelled with less than 24 hours notice will attract a late notice fee equivalent to the full session fee, and sessions cancelled with 24-48 hours notice will attract a late notice fee of 50% of the full session fee. If we are able to fill the appointment with another booking, you will not be charged. Late notice fees will only be waived in the case of a medical emergency.
Please note, if you are more than 10 minutes late for your appointment, we reserve the right to reschedule the appointment (rather than offer a shorter session) if we believe rescheduling will allow us to provide better care or quality of service. If for some reason, your practitioner is running late for your appointment, you are welcome to reschedule if you prefer.
Can I book my appointments online?
If you have already seen one of our practitioners, you can arrange your appointments online, just click here. If you are a new client and would like to arrange an initial appointment, please call our reception on 9456 0411.
Can I claim a rebate from my private health insurance fund?
Many private health insurance funds provide a rebate for services provided by psychologists. We encourage you to contact your health insurer prior to your appointment to find out whether your policy covers services provided by the practitioner you are scheduled to meet with.
Can I claim a rebate from Medicare?
Most of our practitioners are registered Medicare providers. Clients with an eligible Mental Health Treatment Plan (MHTP) referral from their GP or a referral letter from their psychiatrist can claim a rebate for a maximum of 10 sessions per calendar year (from 1 January 2023). Medicare rebates for psychology services are provided in sets of up to 6 sessions and a new GP referral letter is required for each set of sessions. Rebates apply for services provided in-person at our office and also via telehealth (online or by phone).
Our reception team can assist with processing your Medicare claim online for invoices paid on the day of the session by EFTPOS or via secure online credit card payment.
Please note that Medicare rebates are not available for:
Sessions with a provisional psychologist
Couples counselling sessions, even if one or both partners have a Mental Health Treatment Plan
Psycho-educational, ADHD and learning assessments
Adult autism assessments for those aged 25+
Sessions held with parents regarding their child's therapy if the child is not present at the session, regardless of whether the child and/or parent has a MHTP in place.
Do you work with clients who have NDIS funding?
Yes, we work with children and adults who have funding for relevant services (psychology and occupational therapy) as part of their NDIS plan. We work with self managed and plan managed clients only. Our practice is not a registered NDIS provider. Our fees for NDIS services are based on the current NDIS price guide.
Further information regarding our services for NDIS participants is available here.
Do I need a referral from my doctor?
No, you do not need a referral in order to attend counselling at our practice. However, you will be unable to claim any Medicare rebate without a Medicare eligible Mental Health Treatment Plan referral from your doctor.
How do I book my first appointment?
We want people to have a great experience of therapy and we take time to explain the therapy process to all new clients. When you book your first appointment, our receptionist will ask you a little bit about your current concerns and why you're seeking therapy, they will explain how we work and answer any questions you may have. Pre-payment of your initial appointment is required at the time of booking.
If you decide to proceed with therapy at our practice, our receptionist will collect relevant contact information from you and send you a welcome email which includes a link to our registration and consent form for you to read & complete online. This form provides you with important information regarding our services and provide us with your consent and contact details. If you have any difficulties or concerns about completing the online registration form, please let our reception team know.
If you have a referral letter or Mental Health Treatment Plan from your doctor, please email these to our reception before your first appointment or if you prefer bring them with you, along with your Medicare card. Please give any referral documentation to to our receptionist when you arrive.
What can I expect during my first appointment?
During the first session, your psychologist will briefly explain important aspects of our service, such as the privacy and confidentiality of any information discussed in your sessions. We will then give you an opportunity to talk about why you have decided to attend counselling and what you hope to change or improve upon over the course of your therapy sessions. We will also be happy to answer any questions you may have regarding the therapy process. After discussing your concerns in some detail (which may take more than one session) you can expect us to outline how therapy may assist with the difficulties you are experiencing and what would be involved in any future sessions. If we believe there is a more appropriate practitioner or organisation to assist you, we will explain this and help arrange a referral for you.
What COVID-19 safety measures are in place at the practice?
We have several measures in place to reduce the risk of COVID-19 transmission, including:
Telehealth (phone or video sessions) available as an ongoing mode of service delivery if clients or practitioners are unable to attend the office due to COVID-19 related isolation or other reasons.
Maintaining physical distancing of 1.5m whenever possible
Hand sanitiser in every room
Face masks are welcome
What’s the difference between a Psychologist and a Psychiatrist?
Throughout Australia (and most of the world) Psychologists are registered by the government. In order to use the title ‘Psychologist’ in Australia you must have a minimum of four years’ university training in psychology and two years subsequent supervised professional practice. As part of their registration, Psychologists’ are bound by the Australian Psychological Society's Code of Ethics, which aims to safeguard the welfare of clients. The fact that the Psychologists Board of Australia registers all Psychologists provides reassurance for clients, as any concerns regarding the conduct of Psychologists can be directed to the Board for consideration. Psychologists do not prescribe medication.
A Psychiatrist is a medical practitioner who specialises in the diagnosis and treatment of mental health disorders. Psychiatrists are able to prescribe medications and often work in conjunction with Psychologists.
What are your office hours?
We offer appointments at our Canning Vale and Mount Pleasant practices from 9am to 5pm Monday to Friday. Saturday appointments are available at Canning Vale only, from 9am to 4pm.
Our reception team are available to answer your queries or schedule appointments from 8.30am to 5.00pm Monday to Friday and from 9am to 4pm on Saturday.
Where can I read your Website Terms & Conditions?
You can access our website terms and conditions here.